Key Service Lines Achieve “Best Rated” Status for Outstanding Clinical Care

January 6, 2010

clinical excellenceAlways striving to improve clinical quality and patient care outcomes, Floyd Memorial’s efforts have been nationally recognized again by HealthGrades, the nation’s largest independent healthcare ratings organization. Floyd Memorial had three key service lines; cardiac, pulmonary and gastrointestinal services, named “Best Rated” in the  Louisville/Southern Indiana region. What does this mean for patients? When it comes to receiving the highest level of care, Floyd Memorial is simply the best in the area.

hollis“The hospital is attentive to providing everything needed for an excellent program, including the facility, equipment, the best surgeons and cardiologists you can get, dedicated and committed staff, and a illingness to provide training and support. It all makes a difference.”

Kevin Hollis, MD, FACC
Board Certified Interventional Cardiologist
Cardiovascular Associates of Southern Indiana


slater“Our safety initiatives and protocols set high standards. Many of our heart surgeons have more than 25 years experience. Above all, every physician who works in the area takes a great interest and personal pride in his work.”

A. David Slater, MD
Board Certified Cardiothoracic Surgeon
UofL Medical School Professor of Cardiothoracic Surgery
University Cardiothoracic Surgical Associates

Best Rated Overall Cardiovascular Services and Surgery

clinical excellencePrior to opening the doors to its Heart and Vascular Center in January 2006, Floyd Memorial was already working to establish a Center focused on optimal patient care and satisfaction, best practices and the latest technology and services. According to board certified Interventional Cardiologist Kevin Hollis, MD, FACC, much of the program’s success is attributed to the deliberate approach the hospital’s leadership took in planning and creating the heart and vascular program. “It took nearly three years to have facilities available for open heart patients,” said Dr. Hollis. “The leadership had a willingness to wait until they could open the best facility in the area for patients.”

Multi-Disciplinary Team Approach

The Center’s care is based on a multidisciplinary team approach that includes physicians and staff members from the Heart and Vascular Center as well as other departments that work closely with this area. “The ‘Best Rated in Louisville/Southern Indiana’ distinction reflects the exemplary cooperation among all professionals who care for cardiac patients; including physicians, nurses, emergency room staff, catheter lab technicians and the entire cardiac department,” said Dr. Hollis. “This is an  extremely committed and enthusiastic group of professionals.”

To establish protocols and best practices to improve clinical outcomes, safety and patient satisfaction, ongoing committees meet to evaluate and create standards of care. One example includes the door-to-balloon team who focuses on improving the time a patient with signs of a heart attack enters the Emergency Center to the time it takes to get that patient to the Cardiac Cath Lab for intervention. The national benchmark is 90 minutes or less and currently Floyd Memorial’s program is far exceeding this standard with a door-to-balloon time of 60 minutes. Most recently, this endeavor has included the involvement of local EMS to integrate it into the “Mission: Lifeline” program. The initiative equipped local ambulances with EKG machines so patients who were suffering from a heart attack could be identified earlier, again increasing the time from diagnosis to treatment.

“Floyd Memorial trains its teams in the Operating Room, Cardiovascular Care Unit and Intensive Care Unit extremely well,” said A. David Slater, MD, a board certified cardiothoracic surgeon. “The teams continually study the technology, routines, protocols and post-op orders to standardize the essential elements of quality care.” He added, “Even with standardized protocols, care is always personalized. Each patient is
treated as an individual within the established guidelines allowing for high quality patient specific  care.”

Dr. Hollis also credits a unique team approach. “There’s more of a communal setting here, making it simpler for me to work with the cardiac surgeons, hospital staff, primary care physicians and other staff members involved. The statistics from surveyed patients show outstanding results.”

Best Rated Overall Pulmonary Care

clinical excellence

draw“I think it’s the clinical team that makes this program excellent. Floyd Memorial’s respiratory care team is one of the strongest in the region. Their commitment to providing the highest level of care in a quick and efficient manner is key when you are dealing with a patient’s respiratory concerns. And they are always looking for ways to provide even better care quicker.”

Azmi Draw, MD, FCCP
Board Certified Pulmonologist, Critical
Care and Sleep Disorders Specialist
Pulmonary, Critical Care and Sleep Specialists


killeen“We have protocols that have been established to ensure the highest level of pulmonary care for each individual patient. Working within those guidelines allows for a comprehensive, consistent treatment plan and better clinical outcomes.”

Tim Killeen, MD
Board Certified Internist and Pulmonologist
Louisville Pulmonary Associates

Floyd Memorial’s Respiratory Care Team measures every patient’s oxygenation levels upon admission to the hospital. Their role is integral for those suffering from pulmonary issues or respiratory conditions, which
are a major ailment in the Ohio Valley area. According to board certified Pulmonologist and Intensivist Azmi Draw, MD, FCCP, patient screening is also key. “Screening patients for early sepsis and respiratory
compromise saves lives, shortens hospital stays and reduces healthcare expenses,” said Dr. Draw. “We have an excellent team that is very in-tune to the patient’s needs and communicates well with other team members, which is so important when multiple providers are involved in a patient’s care,” added board
certified Pulmonologist Tim Killeen, MD. “Floyd Memorial’s staff sets the program apart from others in the region.”

Research and Clinical Study-Focused

According to Dr. Draw, in order to stay upto-date on the latest treatment options and protocols, the program is actively involved in clinical studies and research. “We conduct studies to continuously improve patient care and clinical outcomes. When we engage in a study, we always look for ways the information being gathered can enhance our patients’ care. In fact, many of our studies on issues such as smoking or pneumonia care directly affect the patients we treat.”

Medicare has set standards of care that are established for conditions that are prominent among patients. One of these medical concerns is pneumonia. Floyd Memorial tracks and publicly reports its quality in the area of pneumonia and continuously meets 100 percent of the benchmarks. This commitment has helped
build the program, and according to the 2010 HealthGrades Quality in America study, Floyd Memorial has been five-star rated in the care of patients with pneumonia for four years in a row.

Best Rated Gastrointestinal Services, Procedures and Care

clinical excellence

strobel“Performing more than 2,000 procedures a year builds a high level of competency. High quality care comes from combining a great facility with highly-trained physicians, an excellent staff and the latest technology.”

James Strobel, MD
Board Certified Gastroenterologist and Hepatologist
Gastroenterology of Southern Indiana


hutchinson“The time spent educating a patient results in better recovery, better expectations of what the surgery will accomplish and better outcomes.”

Julie Hutchinson, MD
Board Certified General Surgeon
McCullough, Hutchinson & Day General Surgery

Quality gastrointestinal care is facilitated by best practices that are proven strategies for optimal patient care. “Best practices, combined with the latest equipment available and a team of well-trained and experienced medical professionals, have helped Floyd Memorial excel in gastrointestinal services,” said board certified General Surgeon Julie Hutchinson, MD. “Physicians from a wide geographic area refer their patients for minimally-invasive surgeries, reflux analysis and gastric banding surgery, which says a lot about our level of care.” James Strobel, MD, a board certified gastroenterologist and hepatologist, agreed.“The degree of training and experience has allowed the program to build a confidence level with referring physicians.”

Program Built on Education

Education is vital to growing a great program, whether it’s patient education or staff training. “We really try to spend time explaining and educating patients about their health and condition, which allows you to manage their response to any kind of medical treatment,” said Dr. Hutchinson. “This communication results in better patient outcomes and more compliance following surgery.”

Excellent safety protocols are established for patient care. For example, the hospital tracks improvements in its surgical services and has quality teams in place to monitor and develop initiatives for improved safety and results. Many of the committees are spurred from national safety issues such as surgical site infections, while others are hospital initiatives to improve efficiency between key departments like surgery and the laboratory.

“When you start with well-trained physicians and combine an expert staff and facility, you are going to get an outcome that is positive for everyone,” said Dr. Strobel