FAQs

Q:Can I reach a physician after hours or on weekends?
A: Yes, there is always a physician on call to deal with urgent needs, however, if your situation is a true emergency that requires immediate attention, always call 9-1-1 first. To reach the physician, call the office main line and the message or answering service will instruct you how to proceed.

Q: What is the length of time it takes to get an appointment for a new patient?
A:We maintain an open access schedule and most appointments can be facilitated within one week.

Q: How long do I have to wait for prescription refills?
A:All refill requests can be processed within 24 hours of the initial request.

Q: What is a Patient Portal?
A:The patient portal at Floyd Memorial Medical Group allows for better communication with your physician’s office by providing convenient 24/7 access from the comfort and privacy of your own home or office. Your physician’s office will provide you with a PIN number, which will enable you to register to use this service. Once you sign up you will be able to:
Access and update your medical record; including access to lab results
Other benefits of the patient portal coming soon include:
A secure and confidential way to communicate with your physician outside of a normal office visit
A secure way to pay your bill on-line
The ability to request information about recent diagnostic exams, etc.
The ability to request an appointment with your physician