New Albany, Ind. – August 19, 2009 – Floyd Memorial is excited to announce its most recent Associates of the Quarter in both a clinical and non-clinical area. The honorees were Jill Schaftlein, RN, Surgical Inpatient Unit and Katie Wells, executive assistant in Administration. The Associates of the Quarter program is an internal recognition initiative that recognizes staff members for exemplifying the hospital’s C.A.R.E. standards. The standards include courtesy, attitude, respect and enthusiasm.
Jill has worked at Floyd Memorial for eight years and is currently a registered nurse on the hospital’s Surgical Inpatient Unit. As noted in her nomination, Jill is dedicated to patient care and always puts the patient first. According to her nomination, she “stops whatever she is doing and answers everyone’s call lights. She was also described as considerate, always willing to help and having a positive attitude. Her impact on customer service is demonstrated by her willingness to go above and beyond where patients’ needs are concerned.
With 33 years of dedicated service to Floyd Memorial, Katie Wells, executive assistant in Administration, was selected as the non-clinical Associate of the Quarter. To sum Katie up, her nominator wrote, “This person is very dedicated to FMHHS. She will go out of her way to make sure the hospital is always perceived in a positive light by both hospital associates and the community. It is so apparent that when you see her doing her job, you can tell by her attitude that she has pride in what she is doing.”
Katie was also recognized for pitching in to help other departments during the bad weather and always had a smile and positive attitude. Often having to deal with customer complaints, Katie shows a great deal of patience and always stays calm to make sure the problem or concern is addressed. “She treats everyone with respect.”
Along with receiving a prime parking spot, both honorees received a $100 gift certificate of their choice. Floyd Memorial is currently hiring exceptional people to join its team. If you are interested, visit floydmemorial.com and click on “Careers.”